Customer Support Specialist
Our Call Center Agents handle incoming orders, interact with third party providers, assist in solving guest concerns, and support the restaurant operations team. A Call Center Agent is the communication liaison of our team, making sure every customer has a great experience. If you are outgoing and friendly, efficient with computer entry, and have strong verbal communication skills, we look forward to speaking with you about joining our team!
- Provide excellent customer service experience for customers
- Answer calls and input orders (customer/catering)
- Provide information to callers regarding menus and services.
- Support customer retention & recovery
- Online brand reputation support (Respond to reviews, escalate issues, etc.)
- Assist in delivery dispatch and tracking, for all restaurant locations
- An evolving role, that may include responsibilities not listed above.
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